Frequently Asked Questions (FAQ)

 Ordering & Shipping

Q: Where do your products ship from?
A: We source our products from specialized partners to ensure the highest quality for each category:

  • Botanical Rituals (Oils & Scrubs): Small‑batch, organic formulations shipped directly from our cosmetic lab in Northern Europe.

  • Active Recovery Tools & Pet Comfort: Shipped from our partner warehouses in the United States for faster delivery.

Q: Will my items arrive in one package?
A: Not always. If you order a mix of products (for example, a facial oil and a pet bed), they may arrive in separate packages and at slightly different times. You’ll receive a unique tracking number for each shipment so you can follow every package.

Q: What are the estimated shipping times?
A:

  • US warehouse items (hardware/pet products): Typically 3–7 business days.

  • Botanical Rituals: Please allow 5–10 business days for international delivery.

💬 Customer Support

Q: How can I reach customer support?

We’re always happy to help with orders, products, or shipping questions.