Return & Refund Policy

We offer a 30-day return window from the date of delivery.

**Eligibility:**
- **Hardware (Massagers, Pillows, etc.):** Must be returned unused, in its original packaging, and in resalable condition. Returns are accepted if the product is defective or damaged upon arrival.
- **Botanical Rituals (Oils, Scrubs, Balms):** Due to hygiene standards, these products are final sale and not eligible for return or exchange unless they arrive damaged or defective.

**Process:** Contact us at anne@fiveoverfivellc.com with your order number and reason for return. Use WhatsApp +1 972-763-9528 for faster support.

Approved refunds process back to your original payment method within 7-10 business days.